Information for residents of NSW who use Patient Transport Service (PTS) when travelling to or from a medical appointment or facility and are holders of a DVA card.
PTS is the transport to or from a health facility, and includes discharges from hospital to home; transport between hospitals or diagnostic facilities; and transport to or from nursing homes. PTS must be requested by a medical practitioner. The patient must be assessed as ‘between the flags’ – unlikely to deteriorate throughout transport.
Unfortunately, we cannot cover the following:
If you are a DVA card holder, and DVA deem the transport as eligible, no amount is payable as DVA will cover these costs.
Patients transferred between their home and health facilities and the transport is not deemed eligible by DVA and are not a pensioner concession card holder will be charged. For eligible DVA card holders, NSW Health has contractual arrangements with DVA and billing is processed with DVA directly.
With the accurate information regarding the patients DVA Number provided at the time of booking, PTS can invoice DVA directly for the patient's transport. Without this, the patient will be sent a bill and should this not be payable due to concession or other reasons such as hardship the cost of transport will be transferred to the LHD.
The contractual arrangements for eligible DVA patients provide for transports to or from home to a health facility. Inter facility transfers are not covered by DVA and are covered under the user charges arrangements with LHDs.
Refer to patient fees and charges fact sheet for this information.
Payment of the account within terms outlined is required. Non-payment may result in legal action. If you are a DVA patient and require further information, please contact PTS Billing Team on email@example.com or (02) 8848 5157.
If you are a concession card holder and you receive an account requesting payment, it means your concession card details were not recorded when the PTS service was booked.
PTS Billing is a centralised service for receiving payments of invoices for all Health agencies. Payment can be made by phone, mail or BPay.
If you have a private health insurance, you need to contact your private health fund to confirm whether PTS costs are covered.
As costs and inclusions differ from fund to fund, it is recommended that you contact several funds to decide which cover is best for your personal circumstances. Useful information on private health funds is available on the Department of Health website.
Please contact the PTS Billing Team on firstname.lastname@example.org or (02) 8848 5157.