Disability, home care and other client support service providers are responsible for establishing plans to ensure client and staff health and safety, and continuity of support and services to clients. Some providers will have existing risk management plans focused on influenza and gastroenteritis, and these can be built upon to prepare for COVID-19.

Providers will need to adapt existing business continuity plans to prepare for and respond to COVID-19.

Registered NDIS providers are reminded to notify the NDIS Quality and Safeguards Commissioner of any change or events impacting their services as a result of COVID-19. Notifications can be made via (Notification of event form – COVID-19 (Registered providers)

Key factors to consider

  • Procedures to follow if COVID-19 infection is suspected in a client in a facility (including a group or individual home setting) including a method for seeking medical assessment and diagnosis.
  • Protocols to rapidly implement enhanced infection control measures.
  • Ensuring adequate and appropriate care is provided to the client including their isolation from other clients and staff not directly involved in their care.
  • Maintaining adequate supplies of surgical gloves, masks, gowns and hand sanitiser. NDIS providers and self-managing participants who can no longer access personal protective equipment (PPE) supplies through usual means can contact the National Medical Stockpile by emailing NDISCOVIDPPE@health.gov.au.  
  • Rapid notification for staff, families, carers, and your local Public Health Unit via 1300 066 055.

More information

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Page Updated: Tuesday 28 April 2020
Contact page owner: Health Protection NSW