February 2022 edition : Commissioning for Better Value
Wayne Jones, Chief Executive, Northern NSW Local Health District (NNSWLHD) and the team used CBV to design, implement and manage their medical imaging services.
In this video, they share how they used the four essentials of value to identify service outcomes.
CBV for medical imaging services in Northern NSWLHD Transcript: CBV for medical imaging services in Northern NSWLHD
Key to their success was the extensive collaboration with clinicians and staff.
“To me, co-design, communication, collaboration, and a willingness to compromise by all parties… you end up with a far better result.” Wayne Jones, Chief Executive, NNSWLHD
“To me, co-design, communication, collaboration, and a willingness to compromise by all parties… you end up with a far better result.”
As part of the CBV approach, the district implemented consistent measurement across the sites which helps track the district’s medical imaging service goals. The service contract includes annual patient and clinician experience surveys and key performance indicators informed by outcomes that will deliver value based medical imaging services.
“We've put those service goals into our tender specs, and also into our contract. Because we are constantly measuring experience and outcomes, we maintain an ongoing focus on those things that our people decided mattered.” Susie Malady, Manager Health Support Services, NNSWLHD
“We've put those service goals into our tender specs, and also into our contract. Because we are constantly measuring experience and outcomes, we maintain an ongoing focus on those things that our people decided mattered.”
Some highlights from the first patient survey for the new service in 2021 show:
Information from the surveys is used to continuously improve the experience of patients and clinicians across the district.